Returns
For hygiene purposes, all listed products are non-refundable and cannot be exchanged.
Damages and Issues
Please check your order as soon as it arrives and contact us right away if any item is defective, damaged, or incorrect. We’ll assess the issue and make it right. Contact us on: support@lunaluxwellness.com
To qualify for a return, the item must be unused, in its original packaging, and in the same condition you received it. A receipt or proof of purchase is also required.
To initiate a return, please reach out to us. Once your request is approved, we’ll provide detailed instructions on how and where to send your package. Any items returned without prior approval will not be accepted.
Refunds for Damaged or Incorrect Items
Once we receive and inspect your return, we’ll notify you of the outcome. If your refund is approved, it will be processed automatically to your original payment method. Please note that your bank or credit card provider may take additional time to complete and post the refund.
Need help?
Contact us for questions related to refunds and returns.